Shipping & Delivery Info — What to Expect When You Order from Us
🐟 How We Ship Your Salmon
- All orders ship via FedEx Ground with dry ice so your fish arrives cold and frozen. We use biodegradable, insulated packaging for most orders. 3-day transit orders shipping during the summer months will sometimes require an insulated Styrofoam box.
- After shipping, orders arrive in 1–3 days, depending on your location. You’ll get a tracking email after we ship.
- We ship every Monday, Tuesday, and Wednesday.
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- Orders placed by noon (CST) on Monday or Tuesday ship the same day.
- If you order by noon (CST) on Wednesday and you live in a 1–2 day transit zone, we will ship Wednesday.
- If you order after noon CST on Tuesday and you live in a 3-day transit zone, or if you order after noon CST on Wednesday and live in a 2-day zone:
We wait and ship your order on Monday to avoid weekend delays.
- Below is a map to show which shipping zone you are in.
📦 What to Know When the Package Arrives
- Because of the dry-ice, the “weight” on the tracking may look heavier than what you ordered — that’s normal.
- The package will be left at the door; we are not responsible for packages after delivery. If you need special delivery instructions or are unsure of timing, contact us.
- Once your fish arrives:
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Open the box immediately.
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Move the salmon into your freezer as soon as possible — especially important if you live somewhere warm.
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If any vacuum-seal packs appear damaged or broken, use those portions first. They’re safe to eat, but they won’t store as long in the freezer.
❄️ Handling & Storage After Delivery
| Product Type |
Refrigerated Shelf-Life (Unopened) |
| Vacuum-packed, non-smoked salmon |
About 3 days
|
| Vacuum-packed, smoked salmon |
About 2 weeks
|
If your fish arrives cold (even slightly thawed): it’s generally fine to refreeze. Most thawing — if any — happens to the topmost portions. To preserve quality, eat those first.
If there is leftover dry ice when you open the box:
- Do not touch dry ice with bare hands.
- Remove all fish, then leave dry ice in the insulated box — it will safely sublimate (turn to gas).
✅ Tips for Best Results
- Immediately move salmon to freezer — don’t let it sit out.
- If vacuum seals are damaged, eat those portions first.
- Always thaw frozen salmon in the refrigerator or cold water — never at room temperature.
📧 Need Help?
If you have questions about delivery date, shipping, storage, or handling — or if package seals are compromised — contact us immediately. Customer satisfaction is our top priority.
